Frequently Asked Questions
Everything you need to know about your Helios India experience.
What is the estimated delivery time for my order?
Standard delivery typically takes 3 to 5 business days for metropolitan cities and 5 to 7 business days for the rest of India.
How do I return or exchange an item?
You can initiate a return or exchange within 15 days of delivery through our 'Returns Portal' using your order ID and mobile number.
Are your products ethically sourced?
Yes, Helios India is committed to sustainable fashion. We partner with certified manufacturers who ensure fair wages and ethical working conditions.
What payment methods do you accept?
We accept all major credit and debit cards, UPI payments, Net Banking, and Cash on Delivery (COD) for eligible pin codes.
How can I track my order status?
Once your order is shipped, you will receive a tracking link via email and SMS to monitor your package in real-time.
Do you offer a size guide?
Yes, every product page includes a detailed size chart with measurements in inches and centimeters to help you find your perfect fit.